Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration.
Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Senior Business Analyst - Enterprise Integrations Mexico
Role Overview: This role strengthens the reliability and performance of Genesys enterprise Salesforce capabilities that support teams and business users globally. As a Senior Business Analyst focused on enterprise integrations, you will own critical production support across Salesforce Sales Cloud, Service Cloud, Revenue Cloud, and connected enterprise applications, helping ensure stable operations, trusted data, and effective customer and employee experiences.



You will combine deep Salesforce expertise with analytical judgment to resolve complex application, integration, automation, and data issues while identifying opportunities to prevent recurring incidents. You will drive alignment across business stakeholders, development teams, and operational partners to improve platform stability, streamline support processes, and enable scalable enhancements. The role also provides exposure to AI-enabled operations, including agentic AI, copilots, and AI-assisted automation that can improve how enterprise support workflows are delivered. You will influence platform-level improvements, expand your expertise across Salesforce and enterprise integrations, and gain visibility through collaboration on initiatives that affect integral business operations.
Key Responsibilities
- Own end-to-end production support and administration for Salesforce Sales Cloud, Service Cloud, Reven

📌 Senior Business Analyst (México)
🏢 8145 Mexico - Genesys Telecommunications Laboratories De C.V.
📍 México