ABOUT THE ROLE:
TrueML Products is seeking a Platform Enablement Engineer I to join the Platform Enablement Team (PET) and help support the operational health of our platform. In this role, you will investigate technical issues, troubleshoot platform and workflow failures, support internal stakeholders, and partner with Engineering when deeper technical expertise is required.

This role is designed for an engineer who is building their technical troubleshooting skills and learning to independently navigate increasingly complex platform issues. You will work with experienced team members while developing proficiency in areas such as log analysis, API troubleshooting, database investigation, and application behavior. Success in this role requires curiosity, strong communication, attention to detail, and a willingness to continuously develop your technical capabilities.

What You'll Do - Technical Investigations & Troubleshooting
Investigate platform, workflow, and client-reported technical issues.




Develop familiarity with AWS services used by the platform and use AWS tooling and resources as part of technical investigations and troubleshooting.
Use logs, monitoring tools, and available system data to identify potential causes of failures.
Perform API troubleshooting using tools such as Postman.
Validate JSON payloads and use browser developer tools to investigate client-side behavior.
Perform basic SQL queries to validate data and support investigations.
Reproduce issues and document findings before escalating to Engineering.
Learn to navigate application code and system architecture to better understand platform behavior.

What You'll Do - Ticket Ownership & Operational Support
Own assigned tickets from initial investigation through resolution or appropriate escalation.
Maintain accurate and current documentation of troubleshooting, findings, blockers, and next steps.
Proactively communicate progress, blockers, risks, and next steps to teammates and stakeholders thro

📌 Technical Support Engineer (México)
🏢 TrueML
📍 México