Description and Requirements

"At BMC trust is not just a word - it's a way of life" Hybrid

Description and Requirements

BMC empowers nearly 80% of the Forbes Integral 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

About Bmc

BMC empowers the world's leading enterprises to thrive as Autonomous Digital Enterprises. We are looking for a data driven Community & Digital Customer Experience Specialist to grow and nurture our customer community while supporting the digital programs that drive engagement, adoption, and customer success.

The role has two connected areas of focus. The majority of the role is Community execution: platform operations, moderation, content, engagement activities, analytics, and delivery of our four strategic Community initiatives.



The remainder provides execution support across digital customer experience programs, giving you visibility into the broader customer journey and how Community fits into BMC's digital strategy.

What You’ll Do

Community Execution

Run day-to-day platform operations and manage the Community backlog with IT to deliver enhancements end to end.
Execute Community initiatives, tracking progress and outcomes against defined measures.
Design and deliver engagement programs such as campaigns, challenges, webinars, AMAs, and virtual events, and nurture champions, advocates, and MVPs.
Create and curate community content including blogs, announcements, knowledge articles, newsletters, and event content, partnering with Marketing,

Product, Customer Success, and Support.

Moderate forums and social channels, respond to questions and escalations, and uphold community guidelines and inclusive experience.
Report on com

📌 Community & Digital Programs Specialist (Guadalajara or Mexico City)
🏢 Bmc Software
📍 Guadalajara