About the Team It's an exciting time to join our rapidly growing Accounting team in Mexico with ample development opportunities and be part of a growing and dynamic team. We are looking for a Collection Analyst to join our Accounts Receivable (AR) team.
About the Role This role will be responsible for supporting Accounts receivable including collections, dispute resolution and customer service. This role will have direct impact on key financial metrics i.e. DSO, % past due and bad debt.
You will report into the Collections Manager on our Accounting team. You may work a remote schedule at a home office, based in Mexico.
Please submit your resume in English.
You're excited about this opportunity because you will...
Oversee collection of past due invoices primarily through phone calls and emails
Research and resolve invoice/payment settlement disconnects, past due invoices, deductions, on account cash, etc.
Research credits for pricing discrepancies and disputes
Resolve queue and general inbox customer inquiries
Build and maintain loyal relationships with customers




Monitor customer delinquency and report material payment delays to the immediate manager
Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements
Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers
We're excited about you because...
Exceptional fluency in English (both verbal and written)
Bachelor's degree in Finance/Accounting
3 years of collection experience in a shared service environment supporting North American customers
Proven track record of successfully managing collections and reducing AR aging balances
Advanced negotiation skills
Advanced Excel Skills
Netsuite and third party collection software (Get Paid High Radius) a plus
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional pro

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