With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
You'll also be part of a general team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
If you come with some computer networking or technical knowledge, even better.
Our global customer base is diverse so you'll need to be able to adapt to their various styles accordingly. Please note we can only consider candidates who are able to speak and write Spanish and English.
Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products via telephone,



email and/or Internet. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (Answer customer and employee calls, emails, chats, community posts (and any future form of contact we may come up with)
Provide outstanding service
Accurately and efficiently log all contacts in our CRM (Salesforce)
Shift Information:
Shifts are typically scheduled between 7:00 am CST and 12:00 pm CST. While this is the most common range, start times may occasionally vary based on business needs, including overnight work. During peak times/seasons, we may request that you work some overtime, but we'll always plan ahead to accommodate schedules as best we can. If a regularly scheduled working day falls on a holiday, you may also be required to work, at an increased hourly rate. CV's should be submitted in Engli

📌 Customer Support Specialist (Morelia)
🏢 Opentable
📍 Morelia