What you should know about the job: Our Customer Success team, based in LATAM, is looking for a highly analytical, strategy-driven, and organized individual to act as the right hand to the CS Director. This role is designed for a "professional translator" of ideas—someone who can take complex data and high-level visions and turn them into structured projects, powerful narratives, and actionable strategies.
Strategy Enablement & PMO Lead , you will be the engine behind the CS leadership, ensuring that our strategic vision is executed with excellence and that our performance is consistently communicated through high-impact, data-driven storytelling.
Data Storytelling & Executive Reporting:
Support the CS Director in data analysis and trend monitoring; translate complex CS performance metrics into powerful presentations for VP and C-level executives, and external clients.
Ensure all CS projects are correctly scoped and executed on time; hold CS leaders accountable for delivery timelines and maintain the highest quality standards across all initiatives.
Performance Monitoring & Risk Assessment:
Analyze results to identify "red flags" and work closely with the CS Director to re-adjust priorities and pivot strategies where necessary.
Support the Director in overseeing and optimizing strategic partnerships with key clients to drive long-term value.
Documentation Management:
Take full ownership of all departmental documentation, playbooks, and knowledge management.
Be able to gather fragmented ideas and transform them into a structured, executable project plan.
You can sit in a brainstorming session, gather a dozen disconnected ideas, and walk out with a structured, multi-phase project plan.
Possess an incredible ability to research, gather data, and build a compelling narrative that influences senior leadership.
Be obsessed with quality, deadlines, and the fine details of strategy execution.
5+ years of experience in Management Consulting, Strategy, PMO, or as a Chief