About the Role

At Uber, we solve complex problems in a fast-moving environment where our work has a direct, real-world impact. We value ownership, adaptability, thoughtful execution, and people who are motivated by turning challenges into meaningful results.

As a Strategy & Operations Manager on the Retail Merchant Operations team, you'll play a key role in improving the end-to-end merchant and customer order experience in Mexico. You'll help drive merchant operational excellence, enable sustainable growth, and develop solutions that can scale across our Retail business.

You’ll work at the intersection of merchant experience, growth, and operational excellence, identifying high-impact opportunities across the merchant journey and translating them into practical solutions. Your work may range from improving merchant onboarding and store reliability to reducing operational defects, supporting expansion, and partnering with Commercial teams to unlock growth opportunities.

This is a highly cross-functional role.



You'll partner closely with Commercial teams to understand merchant needs and business opportunities, while collaborating with Product, Global Merchant Operations, Catalog, and regional and integral teams to translate those needs into effective solutions for the Mexican market.

This role is a strong fit for someone who enjoys solving complex problems, using data to drive decisions, and moving seamlessly between strategy and hands-on execution.

What You’ll Do
- Improve merchant experience and operational performance by identifying key friction points across the merchant journey and developing solutions that strengthen merchant reliability, quality, and long-term success on Uber.
- Enable sustainable merchant growth by partnering with Commercial teams to identify and act on opportunities related to merchant performance, footprint expansion, store availability, merchant quality, and other operational levers.
- Build scalable tools, processes, and playbooks that

📌 Operations & Logistics Manager (Ciudad de México)
🏢 Uber
📍 Ciudad de México