At Chain IQ, your ideas move fast.

Chain IQ is a general AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.
Role Purpose
Own and lead end‑to‑end Procure‑to‑Pay (P2P) operations and client service desk activities, ensuring stable day‑to‑day operations, compliance, service quality, and continuous improvement across systems, processes, people, and clients.

Key Responsibilities (P2P Focused)

Provide overall leadership and governance for P2P operational execution, covering:

Supplier onboarding and lifecycle management
Catalogue and content management
Purchase requisition (PR) to purchase order (PO) processing
Goods receipt
Invoice enablement and P2P issue resolution




Client service desk (mail, voice, web)

Ensure optimal and compliant use of P2P platforms (ERP, SRM, eProcurement, ticketing tools) across all clients and regions
Own service delivery performance, ensuring SLAs, OLAs, KPIs, response and resolution targets are consistently met
Act as primary escalation point for critical P2P incidents, operational risks, or client service issues
Drive client onboarding and transition to steady state, including:

P2P process design and documentation
Service catalogue definition
Integration of client‑specific requirements into standard P2P frameworks

Define, track, and continuously improve P2P operational KPIs (cycle times, first‑time‑right, backlog, automation rate, compliance)
Lead continuous improvement initiatives across the P2P lifecycle (process standardization, simplification, automation, controls)
Own people management responsibilities:

Workforce planning, t

📌 Procurement Operations and Client Service Desk Manager (Ciudad de México)
🏢 chainiqgro
📍 Ciudad de México