is a integral Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Customer Success Specialist
today and thrive in a multicultural and multilingual environment while enjoying your home office. Deliver eBL onboarding, training, and client support after contract signing Guide users through full eBL workflows and ensure correct operational procedures Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents Maintain communication with clients across regions and gather feedback for improvements Handle first-line eBL issues, perform triage, and escalate when needed Create and maintain user guides, knowledge base content,



and troubleshooting documentation Maintain deep understanding of client solutions and meet KPI What you need to succeed in this role: Excellent English communication skills (at least C1 level) 2–4 years in customer success, trade operations Direct B2B experience working with enterprise-level customers Hands-on experience with bulk shipping, agricultural commodity trading, logistics/supply chain, trade execution workflows Strong interpersonal skills for working with operational users across different cultures and organisations Ability to manage multiple parallel tasks without losing structure Strong analytical skills for operational problem-solving Comfortable delivering structured onboarding, user training, and operational support Maintain deep understanding of client solutions and meet KPI Experience creating training content, knowledge base materials, or user guides Strong analytical thinking and research skills Positive, proactive and responsible attitude Personal computer (at least 8Gb of RA

📌 (Fluent English, Shipping (México)
🏢 SupportYourApp
📍 México