PlaytestCloud's Player Insights PlatformTM enables game studios to improve their games by providing feedback from real players. Over 60% of the top-grossing game studios have tested their games with PlaytestCloud.
We're the premier user testing provider for games. We help game studios worldwide make the best games they possibly can. We build our own technology that adds screencast recording, security features, and player instructions to games. We're bootstrapped and profitable, with 400+ paying game studios and 1,000,000+ playtesters. Research Operations Coordinator (f/m/d)
You'll be at the heart of making games great, using your technical expertise to plan, set up, troubleshoot, and run playtests with our in-house software. You'll also engage directly with clients to ensure their vision aligns with the testing process and to deliver impactful insights for their games.
Automated Playtest Monitoring & Support:
Actively monitor the performance of automated playtests, troubleshoot issues independently with urgency and attention to detail to ensure on-time delivery of results.



Oversee the end-to-end process of remote mobile playtesting for custom projects, ensuring efficient planning, execution, and delivery. Responsibilities include project scoping, quoting, technical playtest setup and delivering insightful results to stakeholders. Serve as a primary point of contact for North American clients, offering timely and effective communication through email and Zoom. Coordinate playtests and troubleshoot issues with the greater Research Operations team while working asynchronously across time zones. Use in-house and external software programs to facilitate playtesting and client communication, including Asana, Front, Slack, Heroku and our own Player Insights PlatformTM. Document and regularly update information for current projects as well as maintain our internal help center.
You have 3+ years of experience in the gaming industry, working closely with research or developme

📌 Research Operations Coordinator (México)
🏢 PlaytestCloud
📍 México