Job Posting Title
Customer Service
Job Description Summary
Customer service additional to redistribute the workload of current position
Job Description:
Job Summary

The Customer Service Representative serves as the primary point of contact for GKN Sinter Metals Mexico's customers, providing essential support, addressing inquiries, and ensuring a positive customer experience. This role is crucial for maintaining strong client relationships and contributing to overall customer satisfaction.

Job Responsibilities

* Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
* Process customer orders, provide order status updates, and manage any changes or cancellations.
* Resolve customer complaints and issues efficiently and effectively, escalating complex problems to the appropriate department when necessary.
* Maintain accurate and up-to-date customer records and interactions in the company's CRM system.
* Collaborate with internal departments (e.g., sales, production, logistics) to ensure seamless service delivery.




* Provide product and service information to customers as needed.
* Identify opportunities to improve customer service processes and contribute to team goals.
* Assist with other administrative tasks as required by the customer service department.

Job Qualifications

* High school diploma or equivalent; a degree in a relevant field (e.g., business administration) is a plus.
* Proven experience in a customer service role, preferably in a manufacturing or industrial environment.
* Excellent verbal and written communication skills in both English and Spanish (required due to location).
* Strong interpersonal skills with a customer-focused approach.
* Ability to empathize with customers and effectively de-escalate difficult situations.
* Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
* Strong organizational skills and attention to detail.
* Ability to work independentl

📌 Customer Service (Apaseo el Grande)
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📍 Apaseo el Grande