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Spare Parts Customer Service Analyst

Position Purpose

Support the Parts Customer Service, Customer Relations, Inventory, and Operations teams in delivering the most efficient and accurate spare parts process to customers. Provide support to SIG Service, Finance, Back Office, and Integral Parts teams while ensuring compliance with all established processes, procedures, and routines. This role is essential to maintaining after-sales customer service and supporting Service and Sales functions.

Key responsibilities

Customer Service & Order Management
Work with the Customer Service team to provide SIG spare parts to customers.
Support SIG spare parts processes in collaboration with the Inventory Coordinator.
Work closely with the Operations team to support spare parts fulfillment activities.
Maintain customer order documentation, both electronically and within designated network folders.
Enter all customer purchase orders into SAP/SAE systems.
Identify orders requiring special handling, including emergency orders and oversized shipments.




Monitor order status to ensure on-time delivery.
Notify management and stakeholders when deliveries cannot be completed as scheduled.

You Bring These Skills, Experience & Education

Education Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related analytical field, or equivalent professional experience.
Experience Minimum 3 to 5 years of experience in Supply Chain functions, with strong involvement in inventory planning and demand forecasting. Experience in customer service and after-sales support environments is highly desirable.
Skills & Qualifications Supply Chain Management. Inventory Planning and Control. Customer Service Excellence. SAP/ERP systems knowledge. Strong analytical and organizational skills. English proficiency.

SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate whe

📌 Spare parts customer service analyst (México)
🏢 SIG Group
📍 México