We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Querétaro, Mexico. This is a hybrid role that has a requirement of working at least three days a week on-site at the client’s office (and two days from home).
In this role, you will provide operational coordination and day-to-day support across Medical (Major Medical) and Life insurance operations, with a strong focus on claims management and customer service. You will work directly with insured members and client stakeholders, helping ensure timely resolutions, accurate policy movements, and a consistently high service experience.
We will count on you to:
Coordinate and manage claims-related activities end-to-end, ensuring timely follow-up and resolution with the appropriate parties.
Provide advisory support to insured members, delivering clear guidance and high-touch customer service throughout the process.
Handle and track policy movements and service requests (operational transactions), ensuring accuracy, completeness,
and on-time execution.
Maintain strong administration and control of activities, including documentation, status tracking, and adherence to internal/client service standards.
Attend in-person client visits as needed (typically at client sites located on the outskirts), representing Marsh professionally and supporting service delivery.
Collaborate closely with internal teams and stakeholders to ensure a smooth, results-oriented operation (this role is more operational than commercial).
What you need to have:
Bachelor’s degree completed or in final stages (administration, business, engineering, psychology, or similar). Law degrees are not considered for this role.
Minimum 2 years of experience in Major Medical and Life insurance operations.
Strong customer service experience (required), with confidence managing member/client communications.
Intermediate MS Office skills, especially Excel (pivot tables