Posición: ABL - Production Support Specialist (Cross Border and Cross Currency, Payments)
Reclutador: Daniela Gaviño.
Ubicación de la posición: CDMX.
Modalidad de trabajo: Presencial.
Industria – Sector: Banking.Tus funciones:
Service support & incident management

Monitor and support production services, responding to incidents and service requests within agreed SLAs.
Perform initial triage (logs, monitoring, data checks), identify likely causes, and implement workarounds/fixes within your control.
Co-ordinate recovery activities with partner teams (engineering, infrastructure, network, vendors) and escalate to the Production Support Lead/Major Incident Manager for high-severity incidents.
Provide timely, accurate updates on impact, recovery progress and next steps to stakeholders.Problem management & continuous improvement
Contribute to root cause analysis and post-incident reviews, capturing actions to prevent recurrence.Create and maintain runbooks,



knowledge articles and operational checklists to reduce time to restore service.Identify opportunities for automation and improved monitoring/alerting to reduce noise and improve resilience.Change & release support

Participate in change and release activities (e.g., patching/evergreening, DR tests, role swaps), ensuring operational readiness.Review changes for supportability and operational risk; raise concerns to the Support Lead/Manager where appropriate.Ways of working
Participate in a rota for out-of-hours support/on-call as required by the team operating model (including weekends/holidays where scheduled).Work versátil hours aligned to service coverage needs (e.g., staggered start/finish times).What you'll need (essential)
Conocimientos y experiencia necesarios:
In GPS Technology, the Client Connectivity team enables corporate clients to connect to client securely and reliably. As a GCB6 Production Support Specialist (individual contributor), you'll help maintain service stability by triaging and resolving inci

📌 ABL - Production Support Specialist (Cross Border and Cross Currency, Payments) (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes