You'll be joining one of the fastest-growing AI-powered social engagement platforms, helping brands like Netflix, Red Bull, NARS, and Uber maximize social engagement while keeping communities safe and conversations meaningful.
Our platform combines AI and human expertise to deliver moderation, insights, and customer engagement at scale.
Female-founded. Globally remote. Built for people who solve problems and ship results.
This is not a ticket-queue job. This is building support systems that actually work.
What You'll Actually Do
Own the instant support experience: Live chat, email, Slack integration with fast response times. Deliver real solutions when clients need them most.
Handle technical implementations alongside Customer Success teams. Set up client accounts, configure platform settings, ensure smooth launches for new brand partnerships.
Deep troubleshooting across the platform stack: Use Intercom, internal tools, screen recordings, or whatever it takes to solve complex technical issues when the playbook doesn't exist yet.
Build scalable support processes: Document solutions. Create workflows. Turn every client interaction into repeatable systems that help the team move faster.
Partner directly with Product and Engineering. Your client feedback influences platform development. Your insights shape feature priorities.
What We Are Looking For
2-4 years B2B SaaS experience in support, implementation, or customer success roles. Startup experience preferred.
Communication that builds confidence. Clear explanations. Proactive updates. You turn technical problems into understandable solutions.
Technical problem solver who can navigate complex software issues independently and learn new systems quickly.
Social media and community platform knowledge. Understanding of content moderation, brand safety, or community management is valuable.
Process improvement mindset. You see broken workflows and fix them. You document solutions
📌 Support and Implementation Specialist (México)
🏢 AgencyHires
📍 México
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