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Ecommerce Operations Specialist
company Spotlight Media location Mexico posted 2 Sept
About Spotlight Media
Spotlight Media is a leading
TikTok Shop Partner agency
scaling some of the most recognizable brands in social commerce. We are a TikTok Shop–only agency-meaning everything we do, build, and hire for is focused on winning on this platform.
We’ve helped brands launch, scale, and reach millions in GMV on TikTok Shop, and we believe the future of e-commerce is social. Our team is built around
high-agency operators
who take ownership, move fast, and grow into leaders.
This is not a support role for the sake of support. It’s a
training ground for future operators and Account Managers
Role Overview
This role is the
execution and operations backbone
for TikTok Shop accounts.
You’ll work directly under an
Account Manager
helping translate strategy into action, maintain shop health, coordinate cross-functional work,
and ensure flawless execution across multiple client accounts.
What You’ll Do
TikTok Shop Operations
Register campaigns, flash sales, and backend promotions
Execute day-to-day TikTok Shop backend operations, including:
Campaign setup and monitoring
Product and shop management
In-system sampling workflows
Content tracking and GMV delivery
Coordinate sample orders and product logistics
Support CRM campaign setup
Monitor shop health, inventory status, listings, and campaign readiness
Proactively flag operational risks or issues
Creator & Affiliate Operations
Manage creator and affiliate communication and coordination
Draft and maintain creator content guidelines and briefing documents
Track sample requests, deliveries, posting status, and creator compliance
Support affiliate and paid collaboration programs from sourcing through posting
Oversee and guide VA execution related to creator communication, sampling, and data entry
Content & Ads Execution Support
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