Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Integral 500 brands.
The Bilingual Senior Verifications (Operations) Specialist will provide administrative support services to our LATAM Verifications Unit via efforts to obtain verifications on non-criminal related background elements. Elemental data consists of employment history, professional licensures, educational degrees, DOT compliance, etc.
This individual must be bilingual in Spanish & English (both written & verbal).
The Senior Verifications (Operations) Specialist will ensure that their work is completed at a high-quality level and in accordance with the established FADV policies, procedures and standards. The Senior Verifications Specialist will support their VP and their direct manager as directed.
They will support Verifications Specialists and other members of the team via training and mentoring and will make recommendations for process improvement initiatives when opportunities arise.
Annually and as required, the Senior Verifications (Operations) Specialist will establish individual goals and objectives which will cascade from senior executive leadership goals. This role requires a higher level of operations sophistication and familiarity than does the Verifications (Operations) Specialist, preferably with call center and/or production environments.
Organizational skills, "customer/client service first" mindset, attention to speed and quality, as well as problem solving and executing with urgency (often within short-time frames) are key components for success the candidate in this role. This Is What You'll Do: Day-to-day production and fulfillment:
Learn and become expert with client SOPs and FADV systems Meet or exceed daily and wee