Billing Operations Analyst
Bringing smiles is what we do at TTEC… for you and the customer. As a Billing Operations Analyst working hybrid in Mexico City, you'll be a part of creating and delivering amazing customer experiences
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all
What You’ll be Doing
The Billing Operations Analyst is responsible for all phases of billing administration for a portfolio of accounts. Responsibilities include gathering reporting data and consolidating information from different sources, adding monthly interaction with other TTEC departments, and other duties as necessary
You'll report to Senior Supervisor Revenue Assurance
During a Typical Day, You’ll
Invoicing
Reviewing and validating invoice template components and invoicing data provided by Operations
Communicating with Operations staff regarding program specifications
Gathering operational data from various reporting systems




Updating and maintaining relevant billing data in financial systems and ensuring that all charges are billed completely and accurately
Assistance in preparing quarterly technical documentation
Assist in audit requests and other projects as deemed necessary
Submit invoices through different client’s platforms
Collections (to contribute to collections process by)
Follow up on the invoice reception and process
To verify if client has any dispute or adjustment
What You Bring to the Role
Your experience of 1-2 years’ of experience with complex billing, collections and/or financial analysis experience required
Excellent organizational, analytical, and communication skills that helps us to improve our communication across multiple areas
intermediate knowledge of Microsoft Office
Being familiar with Oracle (or any other ERP), Noetix and Hyperion is a plus
BA/BS or equivalent work experience
What You Can Expect
Supportive of your career and professional development
An inclusive cult

📌 Billing Operations Analyst (Ciudad de México)
🏢 TTEC
📍 Ciudad de México