At AlertMedia, everything we do supports our mission:
To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.
Customer Success (
who will take immediate ownership of our SMB customer relationships as they begin their AlertMedia customer journey.
The Customer (Onboarding) Specialist serves as a product expert and project manager throughout a scaled experience.
As part of AlertMedia's larger Customer Success team, Onboarding Specialist believe that implementation sets the tone for our long-term partnership, leading to customer advocacy and future renewals. They are determined to navigate customers through a successful deployment, driving time to value and ensuring a seamless post-implementation handoff to the Customer Success Manager.
As one of the fastest growing software companies in the nation, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand
You are an accomplished Customer Onboarding/Implementation Specialist with proven success in effectively implementing and onboarding a project or software with SMB customers. You naturally approach situations with a solution-driven mindset and embrace a hybrid approach of enabling customers with hands-on and self-service training formats. You are a dedicated customer advocate and enjoy working cross-functionally to drive immediate value and develop innovative solutions for our varied customer base.
Lead initial customer kickoff meeting, initiating conversation on goals and setting mutually agreed upon expectations for the implementation project and timeline
Clearly communicate action items across internal and external teams and provide regular project updates to the customer
Sensitively manage and interpret data, consulting on data imports and automations
Strategize with the larger Customer Operations team to provide in