Customer Service Specialist – Insurance & Assistance
Location: Hybrid / Remote Monthly Compensation: $23,604 MXN + Annual Bonus Position: Full-Time Start Date: February 23, 2026 Meet & Greet Dates: January 22 & 27, 2026
Are you ready to take your customer service career to the next level? We're looking for a Customer Service Specialist to join a high-standard, fast-paced service operation supporting insurance, assistance, and account-related services. This is your opportunity to grow professionally while working with an international operation that values empathy, accuracy, and customer care.
Adaptable Work Model: Hybrid or remote options based on role and business needs
Monthly income plus performance and annual bonuses
Balanced Schedules: More relaxed than traditional customer service roles
Career Growth: Ongoing training and development opportunities
Global Exposure: Support customers in an international service environment
Deliver world-class customer service over the phone Assist customers with travel insurance, rental car insurance,



retail insurance, and medical assistance Support customers with account-related inquiries and preventive outreach Accurately document customer interactions, claims, and account updates Build trust through a customer-first, empathetic approach Handle complaints and escalations professionally Navigate multiple systems while meeting quality and compliance standards
English Fluency: Required Customer Service Experience: Assistance, support, or call center experience preferred Strong communication and de-escalation skills High attention to detail and accuracy Ability to multitask in a fast-paced environment Positive attitude and team-oriented mindset Proficiency with computers, including MS Word and Excel
Service Window:
Monday–Friday: 8:00 am – 9:00 pm ET
Saturday–Sunday: 10:00 am – 6:30 pm ET
Training Schedule: • Tuesday–Saturday: 6:30 am – 2:30 pm (Mexico City Time)

📌 Customer Service Specialist Insurance (Xochimilco)
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