Job Req Number: 126329Time Type: Full Time
Team Lead – Customs
The Team Lead – Customs is responsible for leading a team managing customs processes for DSV’s international customers within GBS. The role ensures high-quality and timely service delivery through process optimization, KPI/SLA management, compliance, quality control, and effective people management, while maintaining strong relationships with internal and external stakeholders.
Tasks and Responsibilities

Lead and develop the Customs team, including performance management, training, recruitment, and workload planning.
Manage customs processes, ensuring compliance with applicable customs and tax regulations and the accuracy of required documentation.
Define and monitor KPIs and SLAs, ensuring service quality, timeliness, and continuous improvement.
Identify opportunities to optimize, standardize, and automate customs processes.
Manage relationships with DSV branches, customers, and other internal/external stakeholders.
Monitor operational performance, costs, and P&L;, providing regular reporting to management.




Ensure adherence to quality standards, internal procedures, audits, and QMS requirements.
Promote knowledge sharing, continuous improvement, and a strong performance and feedback culture within the team.

Education and Skills

Higher education preferred in Logistics, Transport, Customs, Law, Administration, or related fields.
Strong leadership, communication, delegation, and team-building skills.
Ability to work effectively in an international environment.
Proactive and results-oriented mindset with strong organizational and problem-solving skills.
Openness to change and continuous improvement.

Minimal Work Requirements

Minimum 2 years of experience managing a team in a similar role.
Knowledge of EU customs regulations.
Experience in customs, logistics, transportation, tax, or related areas.
Experience working on projects or process improvement initiatives.
English proficiency at C1 level or higher

📌 Team Lead, Customs (Ciudad de México)
🏢 Dsv
📍 Ciudad de México