Redefine the future of customer experiences. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
Nextiva is an innovative US software development company
providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels, including UCaaS and SaaS.
We are a integral team of over 1,000 members and are the fastest-growing privately held cloud communications provider in the US. Customer Care Billing Specialist , who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva's billing operations processes.
Over 90% of the communication in this role will be in English (verbal & written).
Please send us your resume in English when applying
This person will be an employee of Nextiva, supporting Nextiva customers
This position will be 100% on-site at our Nextiva Guadalajara office.
Assist customers with billing questions and resolve billing issues
Issue credits for service/product removals and cancellation
Support Nextiva's ticketing system
Provide back-up customer support for other positions as needed
Order service disconnection (disable) of accounts as necessary
Experience in customer service roles and call center environment
Advanced English (both written and oral)
Exceptional Excel Skills and general computer literacy
Basic accounting and bookkeeping background
Bachelor's degree
Ability to work both independently and in a team setting with minimal supervision
Prior experience in Billing or in a customer-facing role
They are fact-based and data-driven,
They are resilient, able to bounce back from setba
📌 Customer Care Specialist (Toluca de Lerdo)
🏢 Nextiva
📍 Toluca de Lerdo
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