Base: Mexico-Remote

Language: English and Spanish

Job Description

Technical Support
Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and debugging, equipment usage training, after-sales problem solving, and equipment maintenance;
Responsible for training clients on newly launched application solutions and product functions;
Create application cases, technical documents, training materials, etc.;
Assisting R&D;, Business, and Quality
Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D; department, follow up on problem-solving progress, and promote continuous product optimization;
Assist R&D; in testing new product software and hardware and new materials, and provide feedback on improvement suggestions;




Support on-site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems;
Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism;
Based on customer feedback, propose reasonable improvement suggestions and opinions for products.

Job Requirements

Dental‑related major or industry experience; basic computer hardware/software knowledge.
Knowledge of equipment hardware/software to provide service support for dental products.
Fluency in Japanese and English.
No work experience required; good communication skills (listening, speaking, reading, writing).
Proactive, responsible, analytical, quick learner, team player.
Base location: Mexico.

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