If you’re looking for a career where you can make a real impression, join our Integral Service Center (GSC)
- HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Tech SME

Role Purpose

We’re looking for a Technical Subject Matter Expert (Tech SME) to provide deep technical leadership across delivery and run-time operations for business-critical Payments services (24x7). You’ll help DevOps teams deliver secure, resilient and high-quality products faster—using automation and responsible AI-enabled engineering—while meeting regulatory and internal control expectations.

What you’ll do (key responsibilities)

Technical leadership across delivery & operations
- Partner with Product Owners and DevOps teams to deliver, operate and continuously improve products, services and shared platforms.
- Translate product outcomes into executable delivery plans (epics, features, stories, enablers).
- Shape and prioritise backlogs by identifying technical dependencies, risks,



constraints and reuse/standardisation opportunities.

AI-enabled engineering (responsible adoption)
- Identify and prioritise AI use cases that improve engineering productivity and service operations (e.g., code assistance, test generation, incident/log triage, knowledge search, runbook automation).
- Define guardrails for safe and compliant AI use in the SDLC (data handling, access controls, prompt/content hygiene, traceability, human oversight).
- Work with Security, Architecture and Risk partners to ensure AI-enabled solutions meet regulatory, privacy and data residency expectations.
- Promote AI-driven automation (CI/CD quality gates, anomaly detection, predictive alerting) with explainability and operational supportability.

Quality engineering & test strategy
- Review requirements for testability and define non-functional testing strategy (performance, resilience, availability, etc.).
- Ensure test strategies are implemented across Dev

📌 Tech Sme (Toluca de Lerdo)
🏢 HSBC Global Services
📍 Toluca de Lerdo