Join Vonage and help us innovate cloud communications for businesses worldwide
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company
As a Technical Support Engineer at Vonage, you will provide first-class support to our rapidly growing strategic customer base, who are integrating our Voice APIs. The idóneo candidate will have experience supporting APIs or SDKs, or of software development. You will also be responsible for driving and managing customer-related projects, initiatives and tasks for our strategic accounts, collaborating heavily with Sales and working closely with the rest of the API Group. Capture knowledge, for customers who prefer solving their own issues without having to contact support
Bachelor's Degree in Computer Science, or equivalent field
2+ years experience working as a Support Engineer,
with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
Voice technologies: e.g. Voice software: e.g. Experience supporting or integrating APIs and/or SDKs
Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP)
Kibana (Elastic Search)
Linux/Unix operating systems
Experience building and/or troubleshooting iOS, Android or Javascript SDKs and/or applications
Knowledge or experience working with KCS (Knowledge Centered Support)
What is in it for you?
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Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digit