Company Description
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job Description
As a Customer Success Manager, you will serve as the primary point of contact for integral top and tier-1 assigned customers and partners. In this role, you will blend high-touch relationship management, proactive communication, and industry expertise to ensure customer satisfaction, drive account health, and unlock business growth.




You will manage everything from high-level strategic reviews and upsell opportunities to operational quality management, escalations, and custom playbooks.
Key Responsibilities
Relationship & Account Health Management
Serve as the main point of contact for top-tier global customers and partners, maintaining regular check-ins and dashboard/report reviews.
Deliver impactful Quarterly Business Review (QBR) presentations, capturing highlights and driving actionable follow-ups.
Monitor contractual commitments and Service Level Agreements (SLAs) to ensure full compliance.
Stay ahead of upcoming renewals, gather feedback on strategic customer goals, and recommend solutions to uncover upsell opportunities.
Provide continuous input on overall customer and partner account health.
Escalation & Quality Management
Act as the escalation point for unresolved Customer Care issues, collaborating across internal departments to deliver timely resolutions and preventive strategies.
Crea

📌 Customer Success Manager II (México)
🏢 The Nielsen
📍 México