Posición: ABL - Production Support Specialist (Cross Border and Cross Currency, Payments):
Reclutador:Daniela Gaviño.

Ubicación de la posición:CDMX.

Modalidad de trabajo:Presencial.

Industria - Sector:Banking.

Tus funciones:
Service support & incident management
- Monitor and support production services, responding to incidents and service requests within agreed SLAs.
- Perform initial triage (logs, monitoring, data checks), identify likely causes, and implement workarounds/fixes within your control.
- Co-ordinate recovery activities with partner teams (engineering, infrastructure, network, vendors) and escalate to the Production Support Lead/Major Incident Manager for high-severity incidents.
- Provide timely, accurate updates on impact, recovery progress and next steps to stakeholders.
Problem management & continuous improvement:
- Contribute to root cause analysis and post-incident reviews, capturing actions to prevent recurrence.
Create and maintain runbooks, knowledge articles and operational checklists to reduce time to restore service.




Identify opportunities for automation and improved monitoring/alerting to reduce noise and improve resilience.
Change & release support
- Participate in change and release activities (e.g., patching/evergreening, DR tests, role swaps), ensuring operational readiness.
Review changes for supportability and operational risk; raise concerns to the Support Lead/Manager where appropriate.
Ways of working
- Participate in a rota for out-of-hours support/on-call as required by the team operating model (including weekends/holidays where scheduled).
Work versátil hours aligned to service coverage needs (e.g., staggered start/finish times).
What you'll need (essential)

Conocimientos y experiência necesarios:
In GPS Technology, the Client Connectivity team enables corporate clients to connect to client securely and reliably. As a GCB6 Production Support Specialist (individual contributor), you'll help maintain service stability by tri

📌 Abl - Production Support Specialist (Cross Border and Cross Currency, Payments) (Aguascalientes)
🏢 Capgemini Sogeti
📍 Aguascalientes