Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.Customer Support & Issue Resolution: Serve as the first or second point of contact for customer inquiries via chat, email, and ticketing systems. Own issues end-to-end, ensuring timely resolution of product functionality, configuration, and data-related problems.
Technical Troubleshooting: Investigate and resolve technical issues by analyzing system logs, running SQL queries to diagnose data inconsistencies, testing APIs, and identifying potential bugs or integration failures.
System Configuration & Integration Support:
Assist with system configuration and administration tasks, including API troubleshooting, integration support,



and monitoring application performance to ensure platform stability.
Cross-Functional Collaboration & Escalation: Partner closely with Product, Engineering, DevOps, and QA teams to escalate complex issues with clear reproduction steps, technical details, and impact analysis. Jira or similar)
Strong SQL skills for querying and analyzing data
Familiarity with API testing tools (e.g., Postman) and scripting languages such as bash
Strong ability to understand complex SaaS products, configurations, and integrations.
Experience: 3–5 years of experience in technical support, application support, or customer-facing technical roles
Monks is the integral, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Flow, its flagship AI ecosystem for marketing orc

📌 Technical Analyst (Benito Juárez)
🏢 The Monks
📍 Benito Juárez