Job Description
The Global Process Excellence (Sales) is accountable for shaping and executing the integral Sales process excellence and transformation agenda within Commercial GBS and is the senior point of accountability for the NA Zone. The role develops and drives a multi-year roadmap across process standardization, continuous improvement, and digital enablement, partnering with Global Sales leadership, Zone Business Partners, GBS Capabilities, and Tech. The role starts as an individual contributor and will build a Commercial Excellence team over time to execute process discovery/deep dives and project PODs to solve priority business problems and deliver measurable value.
Global Process Excellence Strategy & 3-Year Roadmap
· Own the global Sales process excellence roadmap within Commercial GBS, aligned to Global/Zone Sales priorities.
· Build and maintain a 3-year portfolio of initiatives across Expansion, Digital enablement, and Process Transformation, including sequencing, dependencies, investment needs, and adoption/change approach.




· Define initiative charters and value cases (productivity, cost-to-serve, cycle time, quality, controls, experience) and govern benefits realization through implementation and sustainment.
POD Delivery Model: Process Discovery, Deep Dives, Requirements
· Establish and run a repeatable POD model to solve business issues: intake → discovery → deep dive → requirements → solution options → execution oversight → sustainment.
· Lead diagnostics (VOC, process mapping, waste analysis, root cause) to identify improvement levers and clarify requirements for Tech/Automation/Analytics solutions.
· Translate business needs into clear functional requirements, process designs, controls, and measurement plans across Sales processes (e.g., category routines, account analytics, performance management, program tracking).
Continuous Improvement Framework & Standardization
· Deploy CI methodologies (Lean/Six Sigma, standard work, simplification) across

📌 Associate Director, Global Process Excellence Sales (Ciudad de México)
🏢 The Kraft Heinz
📍 Ciudad de México