Cross-Functional Collaboration and Coordination
- Work collaboratively with various teams to schedule, allocate tasks, and ensure seamless communication between departments.
- Coordinate and host customer audits to ensure compliance with quality standards.
- Plan and execute customer-focused training initiatives to align internal teams with customer quality expectations.
- Act as a Quality Continuous Improvement Coordinator, spearheading initiatives that enhance product and process quality.
- Identify areas for improvement within quality processes and drive corrective actions to achieve operational excellence.
- Serve as the External CAR (Corrective Action Request) and Customer Complaint Coordinator, overseeing the resolution of customer-reported quality issues.
- RMA (Return Material Authorization) Handling & Control:
- Collect and analyze RMA/DOA (Dead on Arrival)
data to identify trends and support continuous improvement efforts.
Qualifications & Skills
- Proven experience in quality management, customer relations, or cross-teams coordination roles.
- Hands-on experience managing RMA and DOA data analysis with advanced data visualization/reporting skills (e.g., Excel, Power BI).
- Familiarity with ISO standards, quality systems, and compliance requirements.
Education & Experience:
- Bachelor’s Degree in Engineering, Quality Management, or a related field (or equivalent experience).
- 2 years of demonstrated experience in a similar account/quality management role.