Company Overview:
DiDi General Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid Team Overview:
We are seeking for a Fraud Operations Specialist to join our team at Didi.



In this role we’re looking for a specialist with experience in risk operations to manage transaction alerts, contact cardholders to confirm transaction information, resolve authorization issues, and respond to key loss metrics while maintaining a positive customer experience.

Role Responsibilities:
- Investigate fraud patterns for suspicious accounts
- Conduct a thorough investigation of accounts suspected of being used as mule accounts
- Detailed analysis of SPEI transactions, identifying risky patterns, collusion cases, velocity check controls, among others
- Collaborate with anti-fraud teams from other institutions to conduct in-depth investigations
- Receive and make calls from customers to verify potentially suspicious transactions
- Ensure a high standard of customer service
- Assess the legitimacy of high-risk transactions based on customer behavior patterns and system alerts
- Provide prompt and accurate solutions to resolve blocking iss

📌 Fraud Ops Specialist (Cuauhtémoc)
🏢 Didi Global
📍 Cuauhtémoc