Role Overview
- The UX Analyst plays a critical role in advancing Clarios’ Customer Experience (CX) strategic pillar by ensuring digital products, platforms, and processes are designed around real user and customer needs.
- This role focuses on user research, journey analysis, usability testing, and insight generation to inform customer
- and user-centric design decisions across both customer-facing and internal experiences that ultimately impact customer outcomes.
- Working closely with UX Designers, Product Owners, CX leaders, IT, Operations, and Change teams, the UX Analyst translates customer and user behaviors, pain points, and feedback into actionable insights that drive adoption, satisfaction, efficiency, and loyalty.
- This role sits at the intersection of CX strategy, digital transformation, and human-centered design.
- Key Responsibilities
- Customer & User Research (CX-Focused)- Conduct qualitative and quantitative research to understand customer and user needs, behaviors, and pain points- Support CX initiatives by gathering insights across customer journeys,



digital touchpoints, and supporting internal workflows- Translate research findings into clear insights that inform CX and product decisions

Journey & Experience Analysis- Map end-to-end customer and user journeys, identifying moments that matter across digital tools, platforms, and processes- Identify friction points that negatively impact customer experience, employee experience, and operational efficiency- Partner with UX Designers and CX stakeholders to define experience improvements aligned to CX strategy

Usability Testing & Validation- Plan and execute usability testing for customer-facing and internal solutions- Validate designs, pilots, and live products against CX principles and usability standards- Document findings and recommend improvements that enhance ease of use, clarity, and satisfaction

Cross-Functional Collaboration- Collaborate with CX leaders, Product Managers, Developers, UX D

📌 UX Analyst (San Pedro Garza García)
🏢 Clarios
📍 San Pedro Garza García