At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Business Assurance Team: E2E Journey Testing

The Business Assurance E2E Journey Testing team is a specialized function within Servicing Product & Experiences (SP&E;) that provides independent end-to-end journey testing across Banking, U.S. Consumer, and ICS. The team partners closely with product and technology teams to validate complex,



cross-platform customer and servicing journeys after platform-level UAT has been completed.

Business Assurance delivers journey-level quality validation to provide enterprise risk visibility and confidence in customer experience readiness. Journey testing is a value-added quality activity that complements, but does not replace, platform UAT and is executed once individual platforms within a journey have completed their testing.

The team drives consistency and efficiency through standardized testing approaches, execution-focused automation, in-house tools, and Managed Test Plastics (MTPs) to support realistic, end-to-end testing scenarios.

Role Summary: E2E Journey Test Lead

The E2E Journey Test Lead is a hands-on testing lead responsible for planning, coordinating, and executing end-to-end journey validation across multiple platforms and teams. This role sits at the intersection of quality, product,

📌 Assoc-digital Product Mgmt (Ciudad de México)
🏢 Amex
📍 Ciudad de México