We are looking for a dynamic, results-focused Principal, Business Transformation to join our Transformation & Operations Excellence team, driving transformation programs aimed at accelerating enterprise performance and driving scale to deliver Zendesk’s corporate strategy.

This role leads high-priority, cross-functional strategic initiatives, owning end-to-end planning and execution to deliver identified business results. This involves partnering with senior leaders across the organization and, at times, external stakeholders (such as private equity owners and/or consultants) to ensure appropriate alignment with, support for, and execution of program goals and objectives. The role will improve alignment between corporate strategies, organization objectives, execution teams, and results. Success requires high business acumen, strong strategic and analytical thinking, and effective communication and interpersonal skills to ensure initiative success and meaningful business impact.

What you get to do everyday:
- Own one or more strategic initiative(s)



in partnership with senior leadership, private equity owners, and/or third-party consultants, translating corporate strategies into execution-ready initiatives and driving cross-functional teams to deliver on those objectives. Focus varies by program and may include strategy planning and execution, initiative structure and governance, strategic thinking and visioning, business case development, organizational design and implementation, and/or organizational change management. This may include leading large-scale programs related to the adoption and operationalization of AI-first processes and capabilities across the enterprise. Ultimately responsible for realizing sustained business outcomes.
- Bring structure to sometimes ambiguous visions and craft initiatives to bring them to life. Identify and drive key activities, shape meeting cadences, lead meetings, own content / deliverables, drive analysis, make recommendations

📌 Principal, Business Transformation (Ciudad de México)
🏢 Zendesk
📍 Ciudad de México