The Services Advisor II is responsible for enabling commercially sound, accurate, and standardized scoping and estimation activities that support both software implementations and post-implementation service requests. This role works closely with Sales, Sales Engineering, and Professional Services delivery teams to translate customer requirements into clearly defined scopes, effort estimates, and Statements of Work (SOWs), ensuring alignment of expectations, reduced delivery risk, and efficient execution.
- Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time._

Job Responsibilities

Implementation Pre-Sales and Scoping
- Receive and analyze implementation requirements from the Sales organization, assessing products, workflows, regulatory considerations, and country-specific technical constraints.
- Validate and confirm customer requirements within a clearly defined functional and technical scope, identifying dependencies, constraints, risks, and success-critical elements.




- Translate Sales Engineering scope definitions into clear, accurate, and commercially viable project proposals.
- Prepare detailed effort and cost estimates, broken down by products, roles (including Project Management and technical teams), special activities, and hours, leveraging best practices and lessons learned from previous projects.
- Identify, document, and validate assumptions, dependencies, and considerations to be included in Statements of Work (SOWs).
- Ensure SOWs clearly define scope, deliverables, responsibilities, exclusions, and service conditions, aligned with approved estimates.

Service Request Estimation
- Serve as the single point of intake and evaluation for estimation requests related to changes on implemented products.
- Provide timely, high-level effort and cost estimates to support rapid customer response and efficient approval processes.
- Ensure estimation accuracy by leveraging hi

📌 Services Advisor Ii (Ciudad de México)
🏢 Sovos Compliance
📍 Ciudad de México