The Ops Sup Team Lead is an entry-level management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes

Responsibilities:
- Lead a small team by providing coaching and mentoring
- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants as well as creating presentations for steering committee updates
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
- Serve as primary liaison between the key business stakeholder and technology
- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines




- Create and facilitate training sessions, webcast demos, User Acceptance Test scripts, and business scenarios
- Create, manage and maintain a project plan and act as the project manager for all follow ups across various departments
- Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements/performance reporting/advices/letters/notices for the America's region
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Qualifications:
- Previous relevant experience preferred (combination of education/experience)
- Proficient in Microsoft Office
- Proactive leadership and motivational skills
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently

📌 Team Leader Operación Facturación Electrónica (Ciudad de México)
🏢 Citi
📍 Ciudad de México