Our client is a fast-growing SaaS company leveraging the power of AI automation, voice agents, and API integrations to solve complex business problems at scale. They're looking for a Customer Success Engineer who can support clients from onboarding to long-term success—while building and optimizing automation workflows using industry-standard tools.
This is not a passive support role—you’ll be hands-on in designing and implementing technical solutions, refining customer success processes, and collaborating across departments to deliver measurable outcomes. If you’ve got a customer-first mindset paired with technical implementation experience and a passion for AI-driven tools, this is the opportunity for you.
Perks & Benefits:
- Get paid in USD every 15th & 30th of the month
- Up to 14 days paid time off annually, from day 1
- Observance of paid Philippine Regular Holidays (Flexibility of Holidays depending on place of residency)
- 100% remote - work from anywhere
- Be part of meaningful, high-impact international projects
- Work with a fast-moving team where your ideas matter
What You’ll Do:
- Manage customer onboarding and implementation across various AI-powered automation solutions
- Guide customers through technical integrations, including APIs and webhooks
- Collaborate with product and engineering teams to deliver client feedback and feature needs
- Serve as the main point of contact for customer success, adoption, and retention
- Help customers set up and optimize AI workflows, including voice agents, chat tools, and internal AI use cases
- Maintain accurate internal documentation and help build customer-facing playbooks
- Continuously improve onboarding processes, communication flows, and automation templates
- Support reporting and insights tied to automation performance and client usage
Who You Are:
- 3-5+ years in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products
- Working knowledge of AI/LLM tools, espec
📌 Customer Success Engineer (Ciudad de México)
🏢 Hire Overseas
📍 Ciudad de México
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