About the Job:
Intugo, in partnership with a foreign company specializing in immigration legal services, is seeking a Payoff Supervisor / Payoff Specialist to manage payoff strategies and drive conversion of accounts into early settlements. This role focuses on financial analysis, negotiation, and accurate execution of payoff agreements while maintaining strict compliance with company guidelines.

Primary Responsibilities

Portfolio & Account Management:
- Review assigned accounts daily, including payment history, balances, and billing schedules
- Identify accounts eligible for payoff opportunities
- Monitor account activity and follow up on active negotiations

Financial Analysis & Payoff Calculation:
- Analyze account data to determine payoff eligibility
- Calculate payoff offers within approved financial thresholds
- Ensure 100% accuracy in financial calculations and adjustments

Negotiation & Conversion:
- Present payoff options and explain financial terms to clients
- Negotiate agreements in alignment with company guidelines




- Drive payoff conversion rates and meet performance targets

Administrative Coordination & Documentation:
- Coordinate with billing teams to adjust balances and close accounts
- Maintain accurate records of offers, acceptances, and account activity
- Track collected cash and escalate exceptions when needed

Operational Oversight (Supervisor Level):
- Oversee payoff operations to ensure compliance and performance
- Supervise daily team workflow and productivity
- Establish and enforce payoff guidelines and thresholds
- Approve complex payoff scenarios and exceptions
- Monitor KPIs, conversion rates, and team performance
- Develop reports and dashboards to track results
- Train and coach team members on negotiation and account handling

Required Qualifications
- Experience:
- Supervisor: 2+ years of experience in Finance or Accounts Receivable leadership
- Specialist: 2+ years of experience in Finance, Billing, or Accounts Receivable
- Langu

📌 Pay Off Specialist Supervisor (Sahuaro)
🏢 Intugo
📍 Sahuaro