Zurich’s ServiceNow team is recruiting a Senior Business Analyst, who will be reporting to the Lead of ServiceNow Business Analyses and will be:
- working closely with multiple stakeholders within Zurich Group and operating across the organization,- responding to any business demand engagement for the ServiceNow platform,- assisting with requirements gathering, requirements workshops, document analysis, business process descriptions, use case scenarios, business analysis, task and workflow analysis etc. as required to produce specifications- responsible for the delivery of world class ServiceNow based solutions supported by a team of solution architects, programme directors, and developers
- This person can work remotely although will need to work alongside the ServiceNow Core Team, the project teams and with stakeholders in multiple geographies. (EMEA, NA/LatAM, APAC)
- Key aspects of the role are:
- Business Needs Identification:




- Assesses and defines functional business needs and improvement areas.- Identifies and researches opportunities for enhancement aligned with strategic goals.- Reviews supplier release notes and leverages new ServiceNow features to maximize benefits.- Business Analysis Planning:
- Chooses analysis methods based on work complexity, risk, assumptions, constraints, and dependencies.- Helps develop and increase ServiceNow platform adoption and use in the business.- Skilled in scoping and suggesting suitable approaches leveraging NOW platform capabilities.- Manages own tasks to meet deadlines.- Stakeholder Analysis and Change:
- Effectively identifies partners; builds and manages relationships according to individual stakeholder needs and levels of influence.- Contributes to communication plans and change management for project and stakeholders.- Requirements Analysis and Design Definition:
- Manages requirements planning, covering elicitation, approvals, process oversight, and assessment of scope changes.- Collaborates with business teams to

📌 Servicenow Business Analyst (Ciudad de México)
🏢 Zurich Insurance
📍 Ciudad de México