Location(s):Aguascalientes
Job Schedule: Part time Onsite
Education Requirement: High school diploma
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We are currently looking for a Bilingual Call Center Representative to join our team in Aguascalientes.

A Day in the Life: Responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regard to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website).
- List of responsibilities:
- Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.




- Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
- Must be able to utilize all tools and resources available to proactively resolve our Customer's concerns and prevent any further callbacks.
- Must be able to follow all Adherence guidelines to achieve a minimum target of 95%

Who We're Looking for:
Required:
- Education requirements: High school diploma
- Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
- Fluent English (mandatory)
- MS Office Intermediate
- Active Listening
- Customer Focus
- Good Grammar
- Communication Skills
- Ability to perform work onsite at Aguascalientes.

Desired:
- Bachelor's degree is a plus.

What You'll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit

📌 Bilingual Call Center Representative (Aguascalientes)
🏢 Nissan
📍 Aguascalientes