With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S;) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S; and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a Cloud Solution Architect (CSA), specializing in Agents, who is passionate about leading our customers’ AI transformation. This role will be part of the General Solution Architecture team and is required to position Microsoft as the AI transformation partner of choice for customers. Our work is intentionally differentiated from Field execution, as we focus on incubation-first, innovation-led projects that unlock new value paths before Field engagement begins.
The role requires technical depth across Microsoft AI solutions, understanding of the competitive landscape, strong consulting skill and executive level engagement experience.
The role will coach and collaborate with field roles and partners, executing programmatic actions that drive the consumption and AI transformation. This role will document and share best practices, ensure progress towards value realization goals, provide feedback to the Product Group, and facilitate knowledge transfer to field Customer Success Unit (CSU) teams. Additionally, the role involves partnering with field teams to identify key barriers to scaled success and driving resolution with engineering, product marketing, and sales teams.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability
📌 Cloud Solution Architect- Ai Business Solutions Copilot (Ciudad de México)
🏢 Microsoft
📍 Ciudad de México
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