Aguascalientes
- Jr. Manager - Data Architecture
Long DescriptionWhat you’ll do?
- Gather requirements and design complete contact center solutions for Cisco Voice Portal (CVP) and Unified Contact Center Enterprise (UCCE).
- Provide direction to a technical team to ensure consistency and interoperability between solution components.
- Transformational Technical Solutions: understand, guide, and collaborate with various teams to meet their business requirements in accordance with industry best practices.
- Responsible for the overall contact center solution design and implementation for major contact centers and remote sites.

What you’ll bring:
- 7+ years’ experience as a Cisco UCCE & CVP Developer of contact center solutions, management, and design.
- Experience with Cisco UCCE and CVP.
- Experience with Calabrio One Recording, WFM, and Analytics.
- Computer Telephony Integration Knowledge and Experience.
- Experience with Cisco Outbound Campaign Development.
- Experience performing UCCE Script and Design in Call Studio.
- Webex Calling design and support




- Extensive knowledge of Cisco CUCM 15, CUC, and voice gateways

Soft skills:
Work Underpressure, Quality at work, Results Oriented.

What can YOU expect in a career with Capgemini?
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply

📌 Jr. Manager (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes