Infrastructure & Operations Analyst
Hybrid Model | Mexico City
Are you passionate about infrastructure technologies and enjoy acting as the bridge between customers, operations and technical teams? If so, this opportunity is for you.

We are looking for an Infrastructure & Operations Analyst who combines solid technical knowledge with strong communication skills. In this role, you will support and administer critical infrastructure environments, collaborate with multiple technical teams, and help deliver an exceptional experience to our customers.
Key Responsibilities:
Administer and support infrastructure, virtualization, and Microsoft 365 environments, handling escalated incidents and service requests.
Perform operational activities such as user and access management, account creation and unlocks, license administration, backups, snapshots, and patch deployments.
Serve as the technical point of contact for customers, understanding their needs, coordinating solutions with internal teams, and managing incidents, requests,



and service tickets through timely resolution and communication.
Collaborate with specialized support teams across different technology towers to resolve complex issues and deliver integrated solutions.
Identify opportunities to improve operational processes and platform performance while contributing to service excellence.
Job Requirements
Experience supporting and administering Windows infrastructure, Active Directory, and access management environments.
Working knowledge of VMware virtualization technologies and general on-premises infrastructure concepts.
Experience with Microsoft 365 administration, including user management, licensing, and tenant-related activities.
Understanding of IT Service Management practices and ITIL principles.
Demonstrate strong communication, customer-facing, organizational, and problem-solving skills, with the ability to explain technical topics, manage multiple priorities, and work independently.
Why join our team?

📌 Analista de Infraestructura y Operaciones (Miguel Hidalgo)
🏢 Softwareone
📍 Miguel Hidalgo