At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Ensures that customer issues and concerns are answered efficiently and effectively.

What Your Background Should Look Like

Bachelor’s degree

Strong analytical skills
Knowledge in management and functions of customer portals
Optimal management of interpersonal relationships
Computer systems (SAP, Microsoft Office and Salesforce)
Excel (high efficiency desired)
Decision making and negotiation skills
Effective communication (Verbal and written)
Problem solving
Sense of urgency and time management
Able to provide solutions to medium complexity
Team player and ability to train others
Flexibility to adapt to changing priorities and business conditions
Ability to work independently

Tasks And Responsibilities

Liaison between customer and TE.
Responds to customer inquiries in timely manner (RMA, delivery status, tracking information, billings, credit status), resolves shipping or invoicing problems,



supports liability determination, with the support of cross functional teams.
Maintains close communication with sales, planning and supply chain teams.
Daily external and internal communication with your counterparts, on the ongoing inquiries.
Managing order portfolio and coordinating with internal stakeholders.
Support the execution of improvement actions based on customer feedback and business requirements.
Demonstrates proactiveness and TE values (Accountability, Teamwork, Innovation, Inclusion and Integrity).
Follows standard work and company’s objectives to assure ECE.
Assists in relevant management roles, to demonstrate leadership as it applies to their responsibilities within the integrated supply chain.
Ensures timely follow up for customers.
Reviews and tracks past due orders.
Follow up on actions to achieve KPIs
Review, follow up and manages customers portals (daily)
Channels customers complaints,

📌 CUSTOMER SERVICE SPECIALIST II (México)
🏢 TE Connectivity
📍 México