COME BE A PART OF THE NEXT DISRUPTION IN THE SOLAR INDUSTRY

SOLRITE is searching for an Enrollment Specialistwho serves as a primary point of contact for customers throughout the solar energy enrollment and service process. This role focuses on guiding customers through Retail Electricity Provider (REP) enrollment, verifying account information, ensuring compliance with Solrite VPA requirements, and providing clear, professional support across inbound, outbound, and follow-up communications. The position requires strong customer service skills, attention to detail, and the ability to explain technical and contractual information in a customer-friendly manner.

Responsibilities
- Serve as a primary point of contact for customers regarding enrollment, servicequestions, and follow-ups via inbound and outbound calls and deliver consistent,professional customer communications.
- Guide customers through the Solrite-approved REP enrollment process using the Abundance Energy platform.
- Verify and confirm customer information, including account holder details, service address,



contact information, and current REP.
- Perform warm transfers and coordinated handoffs to ensure a seamless customerexperience.
- Clearly explain VPA participation requirements, enrollment deadlines, billing impacts,and applicable discounts.
- Accurately document all customer interactions, enrollment status, and next steps in CRM and case management systems.

Track pending actions, follow-ups, and escalations to ensure timely resolution.
- Serve as an escalation point for customer inquiries that require additional clarification or

coordination with internal teams.
- Collaborate with Customer Support, Service Operations, and internal stakeholders to

resolve customer issues efficiently.
- Ensure all customer communications comply with contractual, regulatory, and internal

policy requirements.
- Identify recurring customer issues or process gaps and provide feedback to support

continuous improvemen

📌 Renewable Energy Enrollment Specialist (Zona Urbana Rio Tijuana)
🏢 SOLNOVA CONTACT CENTERDE CV
📍 Zona Urbana Rio Tijuana