About Us:
At WeWork, we provide adaptable workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
About The Opportunity
We are looking for a Service & Experience Associate to provide exceptional support service for digital and telephone channels, efficiently addressing member requests from Latinamerica.
- What is the main purpose of the role? The main purpose of the role is to manage every support request and phone calls; using investigation skills to efficiently provide a great Member Experience.
- What will the new employee own in this role? It’s ideal for the new employee to have a great sense of ownership, in order to successfully manage all the support requests, involving all the contract details to explain/correct each case.
What will be their main responsibilities?
1. Support requests management
Properly classify requests.
Review the account in general terms (In applicable cases)
- Product Type
- Previous requests
- Contract
- Number of people vs. assets
- Primary Member and Account Manager of the account
Building visits
Credit usage
Reservations
2. Telephone Contact.
Have a 70% adherence to the phone.
Take calls without letting them sit in the queue or go unanswered.
Follow verification process
Leave appropriate notes so that a good FUP can be achieved.
Open request for follow-up (In applicable cases)
Schedule Call Back if necessary
3. Participation in constant improvement projects.
Project management
Qualitative and/or quantitative measurement
Justification and impact.
About You
Does the below sound like you? If so, we’d love to hear from you
- Bachelor's Degree
- English proficiency (80%)
- Preferably
📌 Service & Experience Analyst (Ciudad de México)
🏢 Wework
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.