A LITTLE BIT ABOUT Boldr
- Boldr is the first integral B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE
As a Senior Team Captain, you will manage a combination of any of the following:
- at least 3 autonomous accounts
- an account with a minimum headcount of 8 and a dedicated Shift Lead
- at least 1 Team Captain managing a minimum of 4 team members





You are responsible for the day-to-day management of your team/s and those of the Team Captain’s reporting directly to you. You will serve as a point of escalation for issues outside the authority of an agent or Team Captain. You will also be working with the Service Delivery Manager as well as the People Manager to identify growth and development opportunities for the team members.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO
People Management
- Identify growth and development opportunities for Team Captains and team members
- Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper guidance as needed

📌 Senior Team Captain (Chihuahua)
🏢 Boldr
📍 Chihuahua