Hungry, Humble, Honest, with Heart.
- The Opportunity

We are seeking an analytical and business-minded Senior Support Data Analyst to join our General Support Organization. This role focuses on transforming complex support data into actionable insights that improve customer experience, operational efficiency, and strategic decision-making.
- About the Team

The Support Analytics and Operations team manages the analytics, reporting, and product oversight that keep the Nutanix Support organization running. As a multi-disciplinary team of analysts, we pride ourselves on being trusted advisors who provide the clarity leadership needs to make informed decisions.
- Your Role

Product Supportability Analytics
- Partner with product managers to turn support noise into product signals by clustering issues into meaningful categories, quantify impacts and identify patterns
- Perform root cause analysis to drive actionable product changes that will improve the customer experience
- Identify opportunities to embed support insights into the product lifecycle,



improving self-service and driving case deflection
- Quantify the impact of product improvements

Technical Support & Operations Analytics
- Analyze technical support data to identify trends in case volume, backlog, resolution time, escalations, and customer experience
- Segment and diagnose performance by factors such as issue type, priority, product, region, support tier, and ownership
- Define, maintain, and evolve operational KPIs and performance metrics
- Identify risks and opportunities related to workload, service levels, and customer outcomes

Data Visualization & Analytical Storytelling
- Design and maintain interactive dashboards and reports using enterprise visualization tools
- Create visualizations that emphasize trends, drivers, and leading indicators rather than static metrics
- Translate complex analyses into clear, executive-ready narratives
- Tailor insights and visualizations for different audiences, from

📌 Sr. Data Analyst, Worldwide Support (Ciudad de México)
🏢 Nutanix
📍 Ciudad de México