Organisation
- Southampton City Council

Service Area
- Customer, Leisure & Regulatory Services

Job Location
- Civic Centre and City Depot

Contract Length
- Permanent

Work Hours
- Full Time, 37 hours per week

Salary
- £32,061 - £36,362 per annum

Closing Date
- 04/03/2026

Job Reference
- 16441
- Job Description - Service Centre Team Supervisor

We have an exciting opportunity for 2 Permanent, Full Time, motivated and people focused individuals to join our Service Centre as a Team Supervisor at Southampton City Council (SCC)

Make a Real Difference Every Day

The Service Centre plays a crucial role in supporting residents, tenants and businesses with the services they rely on. We are looking for a people focused Service Centre Supervisor to help lead our frontline teams in delivering excellent customer experiences. In the Service Centre, our purpose is to provide exceptional support to our customers and community.
We believe in teamwork, kindness and empathy, ensuring every interaction is completed efficiently and with care,



treating others as we would like to be treated. This mission shapes how we serve, how we lead, and how we work together every day.

About the Role

As a Service Centre Supervisor, you will support your Team Leader to inspire, coach and develop a team responsible for providing high quality customer service across multiple services. You’ll ensure that your team:
- Get things right first time through strong quality checking and coaching practices.
- Communicate clearly, confidently and consistently with customers.
- Deliver outcomes that reflect our commitment to trust, pride, respect, accountability and customer focus.
- Embrace a digital first culture, adapting processes and sharing best practice to continuously improve service delivery.

You will also deputise for your Team Leader when required and contribute to a positive, supportive and high performing team environment.

What We’re Looking For

We are seeking someone who:
- Loves coaching

📌 Service Centre Team Supervisor (Ciudad de México)
🏢 Southampton City Council
📍 Ciudad de México