Desktop Support Senior Technician - Bilingual
Desktop Support Senior Technician - Bilingual
Your potential has a place here with TTEC’s award-winning employment experience. As a Desktop Support Senior Technician working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Do you have a passion to translate technical issues? Want to learn and grow your own knowledge in various IT fields? In this role, you’ll be the hero for all forefront associates as you will help navigate and deliver basic IT support daily. In doing so, you’ll be exposed to many different IT scenarios, perfect for growing your own tech expertise and becoming well rounded with information. Your great listening and customer interaction skills and ability to read between the lines will allow you to find the route of the associates' problem and translate it to an IT solution.
You’ll contribute to success of the business by leading and resolving the associates' technical issues and bringing amazing support.
During a Typical Day, You’ll
- Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge
- Provide end-user technical support through stepped procedures in installing, configuring, maintaining, updating, and troubleshooting PC hardware and software while performing administrative functions as required
- Comfortable solving and prioritizing ticketed requests based on status, updates and escalations
- Evaluate, recommend, and coordinate with chain of command by keeping them informed of all changes, hardware and software failures, and operational issues
What You Bring to the Role
- IT related bachelor's degree or equivalent experience in IT
- 3 years BPO industry experience
- Experienced IT knowledge, PowerShell scripting, and desktop support - hardware and software navigation on various Windows operat
📌 Desktop Support Senior Technician (Ciudad de México)
🏢 TTEC
📍 Ciudad de México
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